- Are you interested in the art of engineering? As engineers, we are good at scaling up anything - except ourselves. As teams scale up, quality and velocity often drop. We're about to change that. CodeLingo is a fast-growing startup searching for a flexible go-getter who welcomes the challenge of meeting the needs of a growing business. We're specifically looking for a Community & Customer Success Manager who will roll up their sleeves and craft CodeLingo's customer success strategies.
This position entails both discovering and qualifying leads and supporting their transition to active users of Codelingo. Duties include a broad range of tasks such as maintaining ongoing customer relationships, building a strong rapport with customers, implementing success programs, contributing to sales, and social media marketing. Top of funnel (TOFU) activities will involve such tasks as communications, PR, social media, events, and content creation. Middle of funnel (MOFU) activities will be monitoring user’s engagement with Notebooks. You will build long-term client relationships to promote retention and loyalty by working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
- Technical Stack
React, Redux, JSX, Tailwind, TypeScript
NodeJS (with TypeScript)
DockerGraphQL on top of Apollo server
VS Code extensions (using TypeScript)
- As we’re our own customer, we use Notebooks on a daily basis and feed our own experiences and insights into the feature planning. CodeLingo is based at Petridish, co-working space in Dunedin. Though we have a flexible office policy and are open to remote positions. If this role sounds like you, attach your CV and tell us why you would be a great fit for this position.
To apply for this position, go to codelingo.io, complete the “getting started” steps and write your cover letter in a Notebook (if you have any open source code, please add it as a snippet to the Notebook). Then email the link to the Notebook along with your CV to email@example.com.